Frequently Asked Questions

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We offer a warranty period of 1-2 years. lf there are quality issues,customers can contact our after-sales team

Yes, our solar lights have passed CE, RoHS, and FCC certifications.meeting international environmental and safety standards, ensuringthat the products are non-toxic, harmless, and environmentallyfriendly.

The delivery cycle for regular products is 15-30 days, and some models are available in stock. For large orders, we will ensure timely delivery according to the production plan and provide detailed
progress updates.

lf there are qualityissues, customers can contact our after-salesteam, and we will provide return, exchange, or repair services.

We support customized services, which can adjust the appearance design, brightness, color or add specificfunctions (such as sensingfunction) according to customer needs. and the specific quantity canbe negotiated according to customization requirements.

Yes, we provide OEM/ODM services. The cooperation process includes requirement communication, design sampling, sample confirmation, contract signing, mass production, and delivery. We will assign a dedicated person to follow up throughout the process.

Contact Us

📧 Email Support

⚡ Response Time: Within 24 hours (weekdays) | 48 hours (weekends/holidays)

📝 Tips: Clear Subject Line: E.g., “Product Inquiry: Solar Light Specifications” | “Collaboration: Distributor Application” | Attach Details: Order number, product model, and contact info for faster resolution.

💬 Live Chat

💬 Access: Click the “Live Chat” icon at the bottom right (24/7 chatbot + human agents on weekdays)

🕒 Agent Hours: Mon-Fri 9:00-18:30 (GMT+8)

🌍 Languages: Chinese, English

📞 Phone Support

🚨 Emergency Support: +86 1360 3027 568 (24/7 for product malfunctions, purchase verification required)

📌 Notes: Leave a voicemail or email outside business hours for a prompt follow-up. | Have your order number or product SN ready to expedite service

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